Desktop support

A help desk is a service that network users can contact for assistance with problems. This can be a telephone line or a physical desk where people can go to ask for help. The primary role of a help desk is to take complaints and identify the appropriate solutions.

Desktop support is a different type of technical support that involves technicians accessing and working on the affected machine directly, often through a virtual chat or telephone line.

This is typically used in office settings where networks are closely monitored. Both help desks and desktop support serve similar functions, but they address issues in different ways. It is common for businesses to use both approaches together, with desktop support handling minor problems remotely and the help desk handling more complex issues and providing in-person assistance when needed.